FAQ
Most frequent questions and answers
One of the questions we are often asked, with an easy answer. Our Shop are created and hand-made by small, independent boutique stores around the United Kingdom. They have the passion, desire, commitment and ingenuity to create such beautiful baby comforters, and we simplify the platform for you to find them!
This is dependent on the store itself. Every store has their own delivery dates, and they will be displayed on the product page itself. Jones Baby Comforters product delivery time will have a different delivery window than another’s store, but the delivery dates themselves will be accurately displayed during the order process.
Each store has a different return policy, but the general rule of thumb is 30 days with notice depending on the reason. If the Shop that you ordered arrives damaged or you got the wrong product, then a replacement is possible. For other reasons, contact us.
Depending on the store that you purchase from, you will have a 14-day window to replace your Shop with a product of the same price or cheaper. Unfortunately we cannot offer anything else as of right now.
You can pay for your Shop by card. We will offer PayPal and other forms of payment soon.